Legal

Terms of Service

Effective date: October 12, 2026

These Terms of Service (“Terms”) govern your use of prostreamportal.cc (the “Site”) and the services offered by ProStream PORTAL CO. L.L.C S.O.C (“ProStream Portal”, “we”, “us” or “our”), a limited liability company (single owner) licensed by the Dubai Department of Economy and Tourism (Commercial Licence No. 1579081). By using the Site or our Services, you agree to these Terms.

1. Our services

ProStream Portal is an online portal that provides nanny placement and related visa, sponsorship and document processing services to families in the United Arab Emirates. ProStream Portal is an affiliate of Maids.cc. The specific scope, fees and conditions of any service are confirmed with you in writing before the service begins.

2. Use of the Site

You agree to use the Site only for lawful purposes and not to misuse it, interfere with its operation, attempt to gain unauthorised access to it, or submit false or misleading information.

3. Inquiries, applications and fees

• Submitting an inquiry or application through the Site does not create a binding agreement until we confirm the service with you in writing.
• Fees, payment terms and any refund or replacement conditions are set out in your service agreement or written quotation.
• You are responsible for providing accurate, complete and up-to-date information and documents.

4. Visas and compliance

Visa, permit and identity applications are decided by the relevant government authorities. We prepare and submit applications carefully, but we cannot guarantee approval or processing times. Families and nannies must comply with the laws and regulations that apply to domestic employment in the United Arab Emirates.

5. Intellectual property

The Site and its content, including text, design and logos, are owned by or licensed to ProStream Portal and may not be copied or reused without our written permission, except for personal, non-commercial viewing.

6. Third-party services

The Site may link to or rely on third-party websites and services. We are not responsible for their content, policies or practices, and your use of them is at your own risk.

7. Disclaimer

The Site and its content are provided for general information on an “as is” and “as available” basis. While we aim to keep information accurate and current, we make no warranties about its completeness or suitability for any particular purpose.

8. Limitation of liability

To the fullest extent permitted by law, ProStream Portal is not liable for any indirect, incidental or consequential loss arising from your use of the Site or Services. Our total liability for any claim relating to a service is limited to the fees you paid us for that service.

9. Indemnification

You agree to indemnify ProStream Portal against claims, losses and expenses arising from your breach of these Terms or your misuse of the Site or Services.

10. Governing law and disputes

These Terms are governed by the laws of the Emirate of Dubai and the federal laws of the United Arab Emirates. Any dispute will be subject to the exclusive jurisdiction of the courts of Dubai.

11. Changes

We may update these Terms from time to time. The updated version will be posted on this page with a new effective date, and continued use of the Site means you accept the changes.

12. Contact

Questions about these Terms can be sent to:

ProStream PORTAL CO. L.L.C S.O.C
Office No. 43-44, Dubai Municipality Building, Al Fahidi, Bur Dubai, Dubai, United Arab Emirates
Email: info@prostreamportal.cc
Phone: +971 56 232 5706